How to request account deletion
If you cannot use the in-app flow, send a request to support@checkpointr.com using the button above.
- Include your Checkpointr username and the email address connected to your account.
- Account deletion includes your public comments and reviews.
- We may ask you to verify account ownership before we process the request.
- After verification, we will start the deletion flow as soon as reasonably possible.
What is deleted when your account is deleted
- Your Checkpointr app account and authentication record.
- Private account data associated with your account, including profile records, checkpoints, notifications, friend-request records, favorites, likes, watchlist-type records, drafts, activity records, and uploaded media associated with the account deletion flow.
- Account-linked images and other uploaded files stored for your use in Checkpointr.
- Your public comments and reviews.
What may be retained
- Your readable email address and username are used while processing deletion and its completion notice, then removed. Completion-notice retries end after a 24-hour window following data cleanup; the next worker attempt removes the readable identifiers even if delivery could not be confirmed.
- Limited records that must be retained for security, fraud prevention, abuse prevention, legal compliance, dispute handling, or enforcement of platform rules.
- A minimal account deletion marker prevents delayed operations from restoring deleted data. Reservations created by the current deletion flow for your email address and username are released after data cleanup; separate moderation restrictions may still apply.
- A restricted deletion receipt is retained for 30 days after completion to verify deletion and resolve related support requests, then removed through hourly cleanup. It contains an account identifier, reference, dates, cleanup results, and a protected email matching value, but no readable email address or username. Only authorized administrators may look it up. It is not used for marketing or to prevent registration. This is a pseudonymous record. The separate account-identifier-only marker remains to prevent delayed or restored operations from recreating deleted data.
- Data that cannot be immediately removed from backups may remain until routine backup expiration, after which it is overwritten or expires according to normal retention cycles.
Support contact
For account deletion requests, contact support@checkpointr.com. Mention that your request is for Checkpointr account deletion.
